We ship worldwide.

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

We can do that! Our items usually ship via FedEx or DHL internationally. If you would like to upgrade to a faster shipping timeline,
please contact us.

Our packaging from the outside is very discreet. It comes in a plain brown box with your address and our return address on it. There is a branded sticker that reads "OE/ made in the EU" on it, but there is no mention of "lingerie" anywhere on our outer packaging. If you're considering sending something to your office, be warned that there is a small but detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. If you're in Canada, this won't be a problem. The outer packaging itself is completely discreet.

As our orders usually require a signature, we are unable to deliver to PO Box addresses at this time.

We honor price changes during any sale periods within 48 hours of your order being placed. Outside sales periods, we reserve the right for the prices of our products to change without notice.

If you need to cancel your order, email us immediately at hello[at]ofelizabeth.com. It may be possible, but orders are packaged and shipped quickly to ensure you receive it soon - so it may not be possible.

Our shopping cart system is integrated with Shopify, a company that takes security very seriously, and we do also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone, be it email addresses, phone numbers, addresses, or otherwise.

We do! We want you to be completely happy with your OE garments. If this isn't the case, read our returns policy here.

Due to our small batch production, if you would like to exchange an item, contact us right away for the best chance to get the piece you're after. Read more about our exchanges here.

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or
delicates wash. Soak your delicates in cool soapy water for a few minutes, give
areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a clean towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. Read more here.

All Of Elizabeth lingerie is patterned, designed, sampled, and shipped from Toronto, Canada, in our private studio.
Garments are now produced in a private factory in the EU. You can read more about our production here.

We're not currently hiring, but we will post here and on our socials when we are.

We're always interested in working with a diverse range of talent! When we're looking for models, we'll post here as well as on our socials.

WHAT SIZE AM I?

You can find a detailed size chart here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

Let us help! Please send your underbust, overbust, hip and waist measurements and usual sizes, as well as the items you would like to purchase to hello[at]ofelizabeth.com. In the event that your size isn't being made yet, we're always working to expand our size offerings and would love to hear from you with your preferred sizes!