We hope you love your Of Elizabeth Lingerie. If, however, something isn't quite right, please notify us of this within 10 days of receiving your order. To return items in your order:

1. Within 10 days of receipt : write to inform us of your intention to return and to confirm the return address. 
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Garments must be returned in unwashed, unworn, unaltered, and in original condition with tags attached within 14 days of receipt. 
4. Pack order in original or other resilient packaging. 
5. Within 14 days - Send to us via mail-in. In case of dispute, we also recommend you retain and/or send us proof of return, such as a postal receipt.

We will inspect the returned items and if your returned goods are in the specified condition above, we will then issue you with a refund for your order excluding shipping costs and any customs charges. We reserve the right to refuse any returned items that don't meet the specified criteria.

To start a return, login to your account or contact us at hello@ofelizabeth.com.

Damaged or Incorrect items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it. You have 2 days to report anything amiss with your order to us. Reports outside of this timeframe will not be rectified. 

Non-returnable items:

Unfortunately, we cannot accept returns on:

• Sale items
• Gift cards
• Thongs
• Items that have removed or replaced tags or labels cannot be returned

• Worn, washed, altered, or damaged items are not returnable. This includes any deodorant, makeup, stains, marks from wearing, and scents like perfume

INTERNATIONAL RETURNS:  Please mark as a return with no commercial value and as 'returned goods' to avoid unnecessary customs charges. If customs are charged to us as a result of failure to comply with this request, said charges will be deducted from your refund.

European Union 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ofelizabeth.com.