We hope you love your Of Elizabeth Lingerie, but in the event that something isn't right, read on. The returns period begins when you receive your order. To return items in your order:

1. Within 10 days of receipt: write to inform us of your intention to return and to confirm the return address. 
2. If your return is accepted (see below), we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
3. Garments must be returned in unwashed, unworn, unaltered, and in original condition with tags attached. Thongs must remain unopened in their original, sealed packaging. If all items are returned in an order, the complementary dust bag must be returned in original condition as well. Failure to do so will result in a deduction of its value from your refund. 
4. Pack the return in its original or other resilient packaging. 
5. Within 14 days - Mail your return. In the event of a dispute, we also recommend you retain and/or send us proof of return, such as a postal receipt.

We will inspect the returned items and if they are in the specified condition above, we will issue you with a refund for your order excluding shipping costs and any customs charges.

We reserve the right to refuse any returned items that don't meet the specified criteria.

All openings of returned parcels are recorded.

To start a return, login to your account or contact us.

Non-returnable items:

For various reasons, we do not accept returns on:

• Final Sale items (clearly stated in item description)
• Gift cards
• Thongs if the seal has been broken on its packaging
• Items that have removed or replaced tags or labels cannot be returned

• Worn, washed, altered, or damaged items are not returnable. This includes any deodorant marks, makeup stains or otherwise, marks from wearing, and scents like perfume or smoke. 

Damaged or Incorrect items
Please inspect your order upon receipt and contact us immediately if you believe the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and correct it. You have 2 days to report anything amiss with your order to us. Reports outside of this timeframe will not be rectified. 

INTERNATIONAL RETURNS

Please mark as a return with no commercial value and as 'returned goods' to avoid unnecessary customs charges. If customs are charged to us as a result of failure to comply with this request, said charges will be deducted from your refund.  

European Union 
Notwithstanding the above, if our merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days and for any reason. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Thongs are still final sale if the seal is broken on the package. This does not affect your rights. 

REFUNDS

 
We will notify you once we’ve received and inspected your return and once again if the refund was approved or rejected. If approved, you’ll be automatically refunded on your original payment method within 1 business day. Please note that it can take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return and your statement does not reflect the refund, please contact us.