Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased. 

Questions? Check down below to see if it's already been answered!   

WHEN WILL MY ITEM SHIP?

Unless otherwise specified, all Of Elizabeth items will ship within 1-3 business days. Please check out the Shipping page for more information on how long it will take to reach you. 

HOW DO I TAKE CARE OF MY LINGERIE?

For cotton undies, you can toss them in the machine on cold (we recommend using a fabric bag) and lay them flat to dry. For bras, hand wash them in your sink or a clean basin with a specially-formulated silk or delicates wash. Soak your delicates in cool soapy water for a few minutes, give areas that may have dirt a gentle scrub with your hands. Lay flat to dry on a dry towel. Never put your lingerie in the dryer, as heat ruins elastics and the elasticity in your garments. The dryer itself can also harm your lingerie. Never use harsh bleaches or detergents. 

WHERE IS OF ELIZABETH LINGERIE MADE?

All Of Elizabeth lingerie is proudly made in Toronto, Canada, in our atelier. Since everything is made in-house, you can feel good about supporting a small, ethical, and independently-owned business. 

WHAT SIZE AM I?

You can find a detailed size chart and guide of how to measure yourself here. There are also size recommendations in the details of each product listing. If you're still in need of assistance or don't see your size listed, email hello[@]ofelizabeth.com. 

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. If your country can be found on a map, we ship there. We also offer a flat-rate shipping fee, so you can stock up! 

IS YOUR PACKAGING DISCREET?

Our packaging from the outside is very discreet. It comes in a plain bubble mailer or box with your address and our return address on it. There is no mention of "lingerie" anywhere, so you can ship it to your work address without fear if you're in Canada. There is, however, a detailed description of the contents of your parcel on the customs form as required by law when we ship internationally. The outer packaging itself is discreet, however. 

WHAT ABOUT RUSH SHIPPING?

We can do that! Our items usually ship via Canada Post, regular mail. If you would like to upgrade to a faster shipping time, please contact us.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

Our shopping cart system is integrated with Shopify, a company that is exceptionally secure. We also accept PayPal. Your personal information is kept privately and securely, and we never give out information about customers to anyone.  

EXCHANGES

We currently consider exchanges on a case-by-case basis. If your exchange request is not possible due to low stock, we will notify you within 24 hours of receiving your request. If you would like to make an exchange request, please email us stating your full name and order ID as the subject reference, and details of the exchange you would like.

Alternatively, please return the item following the refunds protocol above, and place a new order. Relevant new shipping charges will be applied to your new order.

REFUSED PARCELS

In the event that your order is refused or not picked up at a collection point and you do not notify us of such first, we will reach out upon receipt of the parcel with your options. 

We will either issue an invoice for additional shipping charges to re-ship your package to you as well as carrier charges billed to us to return the package. 

If the order is to be refunded, we will refund the order value minus shipping charges, including carrier return charges billed to us to return the package. A re-stocking fee of 20% of your order total will also apply. 

MISSING, LOST, OR STOLEN PARCELS

CANCELLING AN ORDER

If you would like to cancel or change an order, please contact us immediately by email to see if it may be possible. We like to work quickly, so we may not be able to cancel or make changes to orders that are already in progress. 

Order cancellations prior to shipping will incur nonrefundable fees of 3.5% as credit card fees are not refunded to OE. Shipping fees are nonrefundable after a label has been purchased.